SRE AND MODERATION TEAM ACTIVE

Support & Technical Assistance

Direct, traceable support with no middlemen. Whether your Tebex VIP package is delayed, you have an inventory incident, or you found a Slimefun bug, our team and autonomous support system will assist you as quickly as possible.

View Support Channels ↓ Open Official Discord ⚡

Official Channels

What do you need help with today?

Choose the category that best matches your issue so we can direct it to the right specialist and avoid unnecessary delays.

High Priority
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VIP Purchases & Deliveries

Tebex · Ranks · Dragmas

If you made a purchase in the official store and did not receive your items or rank after reconnecting, our system will audit the order right away.

Have this information ready:
  • Your exact Minecraft username (include the . prefix if you play on Bedrock).
  • Tebex transaction ID (e.g. tbx-12345678a).
  • Email address used at checkout.
  • Exact name of the package or rank purchased.
Purchase Ticket on Discord →
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Bug Reports & SRE

Gameplay · Slimefun · Exploits

Found a stalled machine, network issue, or exploit? Our SRE team and SAORI triage incidents for prompt fixes.

What to include in your report:
  • Game mode where it happened (Slimefun, Classic, SkyBlock, etc.).
  • Coordinates of the affected block or machine (X, Y, Z).
  • Screenshot or short clip of the issue.
  • Simple steps to reproduce the issue.
Report in #bug-reports →
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Security & Appeals

nLogin · Appeals · Account recovery

Contact us if you forgot your nLogin password, suspect an account takeover attempt, or want to appeal a staff action.

Verification requirements:
  • Strict identity verification to prevent account theft.
  • Screenshot of the disconnection or punishment message.
  • Historical proof of gameplay or related purchases.
Security Ticket →

Without leaving Minecraft

In-Game Support Commands

Ask for help or get answers directly from the chat in any game mode.

/helpop <mensaje>

Sends an urgent alert with a sound notification to all online moderators.

/jack <mensaje>

Notifies Jack (Owner & Architect) about critical server or kernel issues.

/discord

Posts the official invite link in chat, synchronized with your account and ranks.

/ping

Measures your latency to the Dallas node to help identify local connection issues.

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Strict Security Protocol (Zero Trust)

NEVER share your passwords, card numbers, access keys, or authentication codes with anyone. No DrakesCraft staff member, Saori, or Jack will ever ask for your /login password or private banking details. Legitimate purchase checks use only your Minecraft username and official Tebex transaction ID.